Privacy Policy

Your privacy matters to us. This comprehensive policy explains how Quinarra Line collects, uses, and protects your personal information when you engage with our financial education services.

Information We Collect

When you interact with Quinarra Line's services, we collect various types of information to provide you with personalized financial education experiences. The information we gather helps us understand your learning preferences and deliver content that matches your business finance goals.

Personal identification information including your name, email address, phone number, and postal address when you register for our programs

Professional information such as your business type, industry, company size, and current financial challenges you're facing

Learning progress data including course completion rates, quiz results, and areas where you spend the most time studying

Communication preferences and feedback you provide about our teaching methods and program content

Technical information like your IP address, browser type, device information, and how you navigate through our website

Payment information when you enroll in paid programs, though sensitive financial details are processed through secure third-party payment processors

We never collect more information than necessary to provide our services effectively. Every piece of data we gather serves a specific purpose in enhancing your learning experience or maintaining the security of our platform.

How We Use Your Information

Your information enables us to create a more effective and personalized financial education experience. We've designed our data usage practices around the principle that every piece of information should directly benefit your learning journey or help us improve our services.

We use your personal information to customize learning paths based on your business type and financial goals. For instance, if you're running a retail business, we'll prioritize content about inventory management and cash flow forecasting. This personalization means you spend less time on irrelevant topics and more time on skills that directly impact your business success.

Delivering personalized course recommendations and study materials tailored to your specific business finance needs

Sending educational newsletters and program updates that align with your indicated interests and learning progress

Analyzing learning patterns to identify which teaching methods work best for different types of learners

Providing technical support and responding to your questions about our programs or platform functionality

Processing enrollments and managing your access to various learning programs and resources

Conducting research to improve our curriculum and develop new courses that address emerging business finance challenges

We also use aggregated, anonymized data to understand broader trends in financial education needs. This helps us identify gaps in our curriculum and develop new programs that serve the Malaysian business community more effectively. However, this research never includes identifiable information about individual students.

Information Sharing and Disclosure

Quinarra Line operates on a principle of minimal data sharing. We don't sell, rent, or trade your personal information to third parties for marketing purposes. When we do share information, it's always with your explicit consent or for specific operational purposes that directly benefit your learning experience.

There are limited circumstances where we may share your information with carefully selected partners. These partnerships are established solely to enhance the educational services we provide to you, and all partners are required to maintain the same high standards of data protection that we uphold.

Payment processors who handle transaction security when you enroll in paid programs, ensuring your financial information remains secure

Educational technology providers who help deliver our online learning platform, subject to strict confidentiality agreements

Professional financial advisors or guest instructors who may need access to your learning progress to provide personalized guidance

Legal authorities when required by Malaysian law or to protect the rights and safety of our students and staff

Business partners who provide complementary services, but only with your explicit consent and only the minimum information necessary

Before sharing your information with any third party, we evaluate whether the sharing is necessary, beneficial to you, and conducted under appropriate security measures. You'll always be informed when such sharing occurs.

Data Security and Protection

Protecting your information is fundamental to everything we do at Quinarra Line. We've implemented multiple layers of security measures that protect your data both when it's being transmitted to our servers and when it's stored in our systems.

Our security infrastructure includes industry-standard encryption protocols, secure server environments, and regular security audits. We understand that financial education often involves discussing sensitive business information, so we've designed our systems with bank-level security measures to ensure your data remains confidential.

SSL encryption for all data transmission between your device and our servers, protecting information as it travels across the internet

Encrypted database storage where your personal information is stored using advanced encryption algorithms

Regular security assessments and penetration testing to identify and address potential vulnerabilities

Access controls that ensure only authorized staff members can access your information, and only for legitimate business purposes

Secure backup systems that protect your data against loss while maintaining the same security standards as our primary systems

Staff training programs that ensure all team members understand their responsibilities in protecting your privacy

While we implement robust security measures, we also encourage you to take steps to protect your own information. This includes using strong passwords for your account, logging out when using shared computers, and keeping your login credentials confidential.

Your Rights and Choices

You have significant control over your personal information and how we use it. We believe that transparency and user control are essential elements of privacy protection, so we've made it easy for you to access, modify, or delete your information as needed.

Your rights extend beyond just accessing your data. You can also control how we communicate with you, what information we collect about your learning activities, and how long we retain your information after you complete our programs.

Access your personal information at any time through your account dashboard or by contacting our support team

Correct or update any inaccurate information in your profile, ensuring our records reflect your current situation

Delete your account and associated data, though some information may be retained for legal or operational purposes

Opt out of marketing communications while still receiving important program updates and announcements

Request a copy of all information we have about you in a portable format that you can use with other services

Restrict certain types of data processing, such as limiting how we use your information for research purposes

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and help you understand any limitations that might apply under Malaysian privacy law.

We also provide granular privacy controls within your account settings. You can adjust notification preferences, control what information is visible to instructors, and choose how long we retain your learning progress data after course completion.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods are designed to balance your privacy rights with practical needs like providing ongoing support and maintaining educational records.

Different types of information are retained for different periods based on their purpose and legal requirements. For example, we keep learning progress data longer than marketing preferences because it helps us provide better educational support if you return to our programs.

Account information and learning progress are retained for three years after your last activity, allowing you to resume studies if you take a break

Communication preferences and marketing data are deleted immediately upon request or after one year of inactivity

Payment records are retained for seven years to comply with Malaysian financial record-keeping requirements

Support correspondence is kept for two years to help resolve any follow-up questions or issues

Anonymous usage statistics may be retained indefinitely to help improve our programs, but cannot be linked back to individual users

When we delete your information, we use secure deletion methods that make the data unrecoverable. This includes removing data from backup systems and ensuring that any physical storage media is properly destroyed when it reaches the end of its useful life.

International Data Transfers

While Quinarra Line is based in Malaysia, some of our technology partners and service providers may be located in other countries. When we transfer your information internationally, we ensure that it receives the same level of protection that it would have in Malaysia.

We only work with international partners who can demonstrate adequate privacy protections, either through their local laws or through contractual commitments that meet Malaysian privacy standards. These transfers are limited to what's necessary for providing our educational services.

Cloud hosting services that may store data in secure facilities outside Malaysia, but under strict contractual protections

Educational technology platforms that help deliver interactive learning experiences while maintaining data security

Payment processing services that handle transactions securely across different countries and currencies

Communication tools that enable us to provide support and interact with students regardless of their location

Before transferring any data internationally, we assess the privacy laws of the destination country and implement additional safeguards if necessary to ensure your information remains protected.

Changes to This Privacy Policy

As our services evolve and privacy laws change, we may need to update this privacy policy. We're committed to keeping you informed about how we handle your information, so we'll notify you of any significant changes before they take effect.

When we make changes, we'll post the updated policy on our website and send you a notification if the changes significantly affect how we use your information. We encourage you to review this policy periodically to stay informed about our privacy practices.

Minor clarifications or updates to contact information will be posted on our website without additional notification

Changes to data collection practices or sharing policies will be communicated via email at least 30 days before implementation

Major policy revisions will include an explanation of what's changing and how it affects you personally

You'll always have the option to review new policies and decide whether to continue using our services under the updated terms

If you disagree with changes to our privacy policy, you can contact us to discuss your concerns or choose to delete your account before the changes take effect. We value your trust and want to ensure you're comfortable with how we handle your information.

Privacy Questions and Contact Information

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our team is committed to addressing your privacy concerns promptly and thoroughly.

Quinarra Line
23A, Medan Putra 1, Bandar Baru Putra
31400 Ipoh, Perak, Malaysia

Phone: +6052538101
Email: [email protected]

We typically respond to privacy inquiries within 2-3 business days and will work with you to resolve any concerns about how your information is handled.

This Privacy Policy is effective as of December 2024 and applies to all information collected by Quinarra Line through our website and educational programs.